Frequently Asked Questions FAQ - BytesRack

requently Asked Questions

Dedicated Servers / Colocation FAQs

  • 1
    What is server setup time?

    It can take up to 24-47 hours to process the order. For emergency orders please contact our sales team before place the order.

  • 2
    What versions of operating system do you offer?

    We can install any type of Linux / windows distributions such as  CentOS, FeeBSD, Debian,  Fedora, Ubuntu, Microsoft Windows etc. 

  • 3
    What Data Center locations are available?

    At this moment we have 2 Data Centers in Dallas & Chicago

  • 4
    How many IP addresses can I have?

    4 Usable IP address per server. We will charge $1.00 per additional IP. You can order up to /22 (1024 IP address ).

  • 5
    Can you offer me a 1 Gbps network port ?

    Yes our default port is 1Gbps and we offer up to 10Gbps dedicated ports.

  • 6
    Do you offer Managed servers ?

    Yes of course. We are offering fully managed servers.  You have to pay extra $ 80 per server

  • 7
    What Control Panels do you offer ?

    CPanel ( $ 35 ) WebMin Free

  • 8
    Do you offer DDoS Protection?

    We provide a basic protection free of charge. For advanced protection charges will be applied.

  • 9
    what payment methods are accepted by ?

    We accept all major credit cards and Paypal. VISA, MasterCard, American Express , Diners, JCB, Debit cards, and Bitcoin.

  • 10
    What is your Network uptime guarantee?

    Bytesrack offers a 99.99% uptime guarantee. Our network is consist with multiple bandwidth providers.

  • 11
    Do I have physical access to my equipment?

    For colocation customers, BytesRack offers 24x7x365 access for your equipments.

  • 12
    What if I need remote hands support?

    For colocation customers BytesRack offers free remote hands for services such as server reboots, Level 1 diagnostic problems, Server Racking, etc. If you need extra support we will charge $ 140 per hour.

  • 13
    Do you provide  24 / 7 Support ?

    Yes of course. BytesRack offer 24/7 support Via ticket and Live chat

  • 14
    Can I announce my own IP addresses?

    Yes with proper documentation supporting, yes

  • 15
    Who are your peering providers?

    BytesRack has a multihomed network topology and we have links to all major bandwidth providers such at Internap, Cogent, Level3, Zayo, tw telecome etc..

  • 16
    How can I test your network?

    Please fallow our network Page .

If you have any further questions please don't hesitate to contact us . We are happy to assist you at any time.

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BytesRack Hosting 114 West Main St. Richmond VT 05477,United States

             

BytesRack Hosting 114 West Main St. Richmond VT 05477,United States